FORT WORTH – An ‘F’ rated credit card company based in the Dallas/Fort Worth area is generating a growing number of complaints to the Better Business Bureau at Fort Worth (FWBBB) from throughout the U.S.
The FWBBB reports that it received over 266 complaints over the past three years primarily about the advertising practices of Union Workers Credit Services. Eighty-five of those complaints have been filed since Jan. 1 from consumers in almost every state in the country. As might be expected, the larger states accounted for a higher number of complaints (California, Pennsylvania and New York).
Many of the complaints cite a promotional letter alerting the consumer that he or she has been “pre-approved for a platinum card membership.” The letter also notes, “You don’t have to worry if you have been denied access to Visa® or MasterCard®.”
The card, which comes with a $37 fee, offers a “guaranteed” $10,000-credit limit. However, many consumers often overlook a reference in the letter that credit can only be applied to purchases from Union Workers Credit Services. The company touts that its members enjoy discounts on motels, hotels and resorts, and assistance in receiving the lowest airfare, cruise prices and car rentals.
“Many of the consumers we’ve heard from believed that the Union Workers Platinum Card would have widespread acceptance, like Visa or MasterCard. That is clearly not the case,” said John Riggins, president and CEO of the BBB at Fort Worth.
Riggins said his office has also received complaints about the company’s name, which suggests it is affiliated with a labor union. A BBB investigation reveals there is no such affiliation.
The BBB recommends that consumers always take the time to read a company’s promotional literature carefully, including the “fine print.” Ask questions. Be sure you understand all of the provisions before signing.
To see the BBB Business Review on Union Workers Credit Services, click to http://www.bbb.org/fort-worth/business-reviews/credit-cards-and-plans/union-workers-credit-services-inc-in-fort-worth-tx-235966246/