The convenience of ordering custom made furniture online from a Zanesville, Ohio, furniture company may seem appealing to consumers. But a pattern of complaints to the BBB has built up over the non-delivery of merchandise, lengthy shipping delays and poor customer service.
Just Primitive LLC, a family-owned rustic furniture builder, has an F rating with BBB due to twelve unanswered and unresolved complaints.
Consumers from eleven states including CT, CO, IL, IN, OH, MA, NY, NJ, PA, TX, and WI, have asked for assistance from BBB with a variety of complaints against the company, including: delivery delays, non-delivery of products, incorrect shipping charges, and order fulfillment errors.
A woman from New York stated that “after waiting for 10 months, and paying $200 more for shipping than I was quoted, I received the farm stools. Shortly after, I noticed small piles of sawdust under the stools and have come to find the stools have termites in them.”
“ My order was not shipped in any box and I was told by Justin the owner it is too expensive to ship in boxes which is the reason my order came damaged.”, said a woman from Wisconsin.
A woman from Illinois described her frustration at the company’s lack of response, stating “I ordered a back star box in the amount of $65 which was immediately charged to my credit card; however I have never received the box or a response from this company.”
Better Business Bureau serving Central Ohio has recorded thirteen complaints against Just Primitive since opening the file one year ago. The company has failed to respond to twelve of the thirteen complaints, which BBB believes points to an underlying pattern of problems. BBB files reflect that consumers paid $6,000 for merchandise they have not received.
“We have been monitoring this company for some time, and attempting to work with them to help them understand the importance of building good business relations,” said Joan Coughlin Konrad, spokesperson for the BBB in Columbus, OH. “The company has continued to ignore its customers’ and BBB’s requests to resolve consumer disputes.”
Consumers should be aware that according to the Ohio Consumer Sales Practices Act, "it shall be a deceptive act or practice to accept money from a consumer for goods ordered and then permit eight weeks to elapse without: making shipment or delivery of the goods, making a full refund, advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer requests it or furnishing similar goods of equal or greater value as a good faith substitute if the consumer agrees."
Many customers paid through PayPal or their credit card and have been advised to file a dispute with their credit card or PayPal if eight weeks have passed and the merchandise has not been received.
To check out a business, find BBB Accredited Businesses, see tips and alerts, report questionable advertising, or file a customer complaint, visit www.bbb.org.