Dallas, TX, June 15, 2011 -- Thousands of homeowners in Dallas and Northeast Texas are facing roof repairs and replacements after storms and hail pounded the area this spring. The Insurance Council of Texas says an April storm caused $100 million in insured losses, and in May as many as 350,000 homes in the area were hit with1¾-inch hail or larger. Inquiries from homeowners to the Better Business Bureau about roofing companies have jumped. In April and May this year, the BBB in Dallas has received over 25,000 requests for information on roofing contractors, an increase of 150% over the same period last year.
To assist homeowners in checking out roofing companies, the BBB serving Dallas and Northeast Texas has compiled a list of 17 roofing contractors located in the Dallas area that currently have a BBB rating of F, the lowest rating on a scale of A+ to F. The BBB Business Review on each business lists the reasons for the rating.
“The time to check out a business is before you sign a contract or agreement,” says Jeannette Kopko, spokesperson for the BBB serving Dallas and Northeast Texas. “Read before you sign and watch out for ‘red flags’ such as high pressure to decide right away or scare tactics claiming that you’re in danger unless repairs are done.”
Customer complaints to BBB on roofing companies concern unsatisfactory work, unfinished jobs, and difficulties in getting warranties honored.
As of June 15, 2011, these roofing companies have a BBB rating of F due to the reasons stated. This list expires July 15, 2011. BBB Business Reviews are subject to change at any time. Check out a business at www.bbb.org.
AA Roofing, 7316 Ridgemoor Lane, Plano – Failure to respond to one complaint filed against business.
John Burnett, 508 Carriage Trail, Rockwall – Failure to respond to one complaint filed against business.
Best Roofing & Repair, 977 E. Ovilla Rd., Red Oak –Failure to respond to one complaint filed against business.
Brotherford Roofing, 6048 Hidden Creek Ln., Frisco – 11 complaints filed against business, and failure to respond to one complaint filed against business.
Brown and Company, Inc., 1334 Lyndon Ave., Suite D, DeSoto -- Failure to comply with arbitration decision or mediated settlement, 9 complaints filed against business, failure to respond to one complaint filed against business, and one complaint filed against business that was not resolved.
Eddies Roofing & Fencing, 1629 Morrison Dr., Garland – Failure to respond to 2 complaints filed against business, and BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Hi Point Roofing, 3220 Chimneyrock Dr., Plano -- Failure to respond to one complaint filed against business.
Hicks Roofing, 2424 Randolph St., Dallas -- Failure to respond to one complaint filed against business.
Jefco Roofing Service, 1055 Woodridge Rd., Waxahachie -- Failure to respond to one complaint filed against business.
Noble Roofing, 1116 Breezewood Dr., Lewisville -- 7 complaints filed against business. Failure to respond to 3 complaints filed against business.
Quality Top Roofing & Construction, 3106 Satsuma Dr., Carrollton --Failure to respond to one complaint filed against business, and BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Sky’s Roofing Co., 3575 N. Beltline Rd., #103, Irving -- Advertising issue found by BBB: the company’s contract uses a BBB logo, however, this business is not a BBB Accredited Business and BBB policies prohibit such a reference.
Texas Best Roofing, 819 W. Arapaho, Suite 201, Richardson -- Failure to respond to 3 complaints filed against business.
It’s easy to look up the BBB Business Review on a company – just go to www.bbb.org and click on “Check out a business or charity” to search for information on all types of businesses anywhere in the U.S. A BBB Business Review includes details about the business, the BBB rating which is based on 16 elements including customer experience, and whether the business is BBB Accredited.
The BBB accepts customer complaints on businesses, and sends a copy of the complaint to the business with a request for an answer. Then the BBB checks back with the customer to see if the complaint is resolved.
The BBB reports on both BBB Accredited Businesses and non-accredited businesses. To become BBB Accredited, businesses must meet BBB Standards for Trust including at least a B rating. BBB accreditation can be revoked for failure to continue to meet standards.
The BBB offers these tips for choosing a roofing company:
1. Get more than one bid, comparing service, materials, and price.
2. Read and understand any contract or agreement before signing.
3. Be leery of high pressure or scare tactics.
4. Remember that storm chasers often come in from out of town, and may use a temporary address in the area. Check out any business, including out-of-towners, with the BBB at www.bbb.org.
5. Ask for customer references and check a few.
6. Beware of offers to “get your roof for free” or “pay no deductible”. Such offers could constitute insurance fraud.
To check out a business, find BBB Accredited Businesses, see consumer tips and alerts, report false advertising, or file a customer complaint, start at www.bbb.org.